How do I return an item?

Easy 30-Day Returns Policy

We care about your satisfaction. That's why returns to MPX PC are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to MPX PC within 30 days of the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions

Please read conditions below. If all conditions are not met, MPX PC reserves the right to refuse the return or to charge a minimum 15% restocking fee.
All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.

MPX PC is not responsible for personal data or items left in returned merchandise.

MPX PC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Final Sale & Nonreturnable Items

Unwrapped TVs, combos and monitors 37" and larger.

Unwrapped/opened computers and computer software.

Any computers built or modified by MPX PC to customer's specifications.

Special order merchandise or any item indicated on the website as nonreturnable.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase.

Please email us at sales@mpxpc.com with any questions or concerns you may have in regards to the policies listed here.